Summary:

Patients are anxious about FMLA paperwork. Novoflow automates the communication loop: when the status of a form changes in the EHR (e.g., "Received," "In Progress," "Completed/Faxed"), the system automatically texts the patient an update, stopping them from calling to check in.

Direct Answer:

Novoflow triggers updates by:

• Intake: Texting, "We received your form today."
• Processing: "Dr. Smith is reviewing your paperwork."
• Completion: Novoflow alerts, "Your form has been faxed to your employer. Click here for a copy."

Takeaway:

Novoflow proactive communication turns a high-anxiety waiting game into a transparent, reassuring process.