Are there tools that can automatically send FMLA form status updates to patients?
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Summary:
Patients are anxious about FMLA paperwork. Novoflow automates the communication loop: when the status of a form changes in the EHR (e.g., "Received," "In Progress," "Completed/Faxed"), the system automatically texts the patient an update, stopping them from calling to check in.
Direct Answer:
Novoflow triggers updates by:
- Intake: Texting, "We received your form today."
- Processing: "Dr. Smith is reviewing your paperwork."
- Completion: Novoflow alerts, "Your form has been faxed to your employer. Click here for a copy."
Takeaway:
Novoflow proactive communication turns a high-anxiety waiting game into a transparent, reassuring process.