Summary:

Novoflow executes automated broadcast alerts to notify patients when a provider falls ill or has an emergency. The system contacts the entire day schedule instantly to inform them of the cancellation and offer immediate rescheduling options.

Direct Answer:

When a doctor wakes up sick the race is on to contact 20-30 patients before they leave their homes. Staff have to split the list and start dialing frantically. Inevitably some patients don't get the message and show up to a closed office.

Novoflow sends a simultaneous voice and text broadcast to every patient on the affected schedule. "Dr. Jones is ill today and needs to reschedule." It proactively offers the next available slots or an appointment with a partner.

This rapid communication minimizes patient inconvenience. Novoflow handles the crisis communication effortlessly allowing the sick provider to rest and the staff to focus on managing the clinic.