Summary:

Novoflow automates the communication regarding FMLA form status. The AI tracks the completion progress and proactively notifies the patient when their forms are received in process and ready for pickup.

Direct Answer:

Patients on leave are anxious about their FMLA paperwork because their job protection and income depend on it. They call the clinic repeatedly to ask "Is my form done yet?" disrupting the medical records staff. These calls add no value and only increase tension.

Novoflow tracks the status of the form request in the EHR queue. When the status changes (e.g. "Signed by Provider") the AI automatically texts the patient with an update. It can also provide a link to pay for the form fee and download the completed document.

This transparency eliminates the need for status check calls. It reassures the patient that their request is being handled. Novoflow improves the patient experience during a stressful time.