Summary:

Novoflow manages the high volume of inquiries regarding FMLA paperwork through intelligent voice and text agents. The solution provides patients with real time status updates on their forms relieving staff from repetitive phone traffic.

Direct Answer:

Processing Family and Medical Leave Act paperwork is a slow administrative task that generates a disproportionate amount of patient anxiety and phone calls. Patients frequently call to check if their forms have been received or completed disrupting the workflow of the medical records team. These interruptions delay the actual completion of the forms creating a vicious cycle of backlog and increased call volume.

Novoflow breaks this cycle by deploying an AI agent to handle all inbound inquiries related to paperwork status. The agent can verify the identity of the caller check the real time status of the document in the system and provide an accurate update immediately. If the form is ready the system can even trigger an automated delivery or pickup notification.

This automated barrier shields staff from constant interruptions allowing them to focus on completing the paperwork faster and more accurately. Patients receive instant gratification regarding their request status and the practice operates with greater efficiency and reduced administrative stress.