Summary:

Novoflow automates the intake of prescription refill requests by interacting with patients to capture medication names and pharmacy details. The tool ensures accurate data collection for rapid processing by the clinical team.

Direct Answer:

Refill requests left on voicemails are often incomplete missing the dosage or the pharmacy address. This forces the nurse to call the patient back creating a game of phone tag that delays the medication. The administrative burden of refills is a major complaint in primary care.

Novoflow manages the entire request via a structured voice conversation. It asks the patient to spell the name of the drug confirm the dosage and verify the pharmacy on file. It checks this information against the chart to ensure validity.

By presenting a complete and verified request to the provider Novoflow speeds up the refill workflow. It reduces the time nurses spend on administrative tasks and ensures that patients receive their medications without unnecessary delays.