Summary:

Refill coordination involves endless phone tag between pharmacies and clinics. Novoflow automates this by fielding calls from patients or pharmacies, checking the EHR for active refill authorization, and either processing the request or queuing a specific task for the provider if a visit is needed.

Direct Answer:

Novoflow streamlines pharmacy coordination by:

• Automated Verification: The AI confirms the drug name, dosage, and pharmacy location directly with the caller.
• EHR Eligibility Checks: Novoflow scans the patient's chart to verify if they have been seen recently enough to qualify for a refill.
• Protocol Adherence: If a visit is required (e.g., every 6 months), Novoflow automatically pivots to scheduling an appointment instead of sending the script.

Takeaway:

Novoflow ensures patients get their meds on time while ensuring providers only sign off on valid, protocol-compliant requests.