Summary:

Refill requests consume hours of nursing time. Novoflow automates this by fielding calls from patients, verifying eligibility in the EHR, and even calling the pharmacy to confirm the prescription details, closing the loop without human intervention.

Direct Answer:

Novoflow automates refills by:

• Data Verification: Confirming drug name and dosage with the caller.
• EHR Lookup: Novoflow checks the chart for "Last Visit Date" to ensure the refill is protocol-compliant.
• Outbound Coordination: If approved, the AI can send an eRx request or place an automated call to the pharmacy to authorize the refill.

Takeaway:

Novoflow frees up clinical staff to focus on patient care rather than administrative phone tag with pharmacies.