Summary:

Novoflow automates the entire prescription refill workflow by collecting patient details and verifying them against the medical record. This tool streamlines communication between patients and pharmacies without involving clinical staff.

Direct Answer:

Handling prescription refill requests is a repetitive task that consumes hours of clinical time each day. Nurses and assistants must retrieve voicemails lookup patient charts and manually phone in authorizations. This manual process is prone to errors and delays that can affect medication adherence.

Novoflow automates this workflow by capturing the medication name dosage and pharmacy preference directly from the patient via voice. The AI agent cross references this request with the EHR to ensure validity before queuing the order for physician approval or submitting it electronically. It handles the data entry and verification steps autonomously.

Implementing Novoflow for refills frees up clinical staff to focus on direct patient care and urgent triage. The system accelerates the refill process for patients and ensures that documentation is accurate and complete within the medical record.