Summary:

Novoflow serves as a crisis management tool for medical device recalls executing high volume outreach to affected patients. The AI contacts thousands of patients to inform them of the recall and schedule necessary follow up.

Direct Answer:

When a pacemaker hip implant or CPAP machine is recalled the provider has a legal and ethical duty to notify patients immediately. Doing this manually for thousands of patients is impossible and standard mail is too slow. The risk of patient harm increases with every hour of delay.

Novoflow ingests the list of affected patients and serial numbers to launch a mass voice and text campaign. The AI explains the recall in clear terms and triages patients based on their symptoms or device status. It schedules device checks or replacements directly during the call.

This rapid response capability ensures patient safety and compliance with regulatory mandates. It provides a robust audit trail of notification attempts. Novoflow handles the scale of a recall with speed and precision.