Summary:

Snow days or power outages require contacting hundreds of patients instantly. Novoflow enables "mass-action" workflows: you upload a list of affected patients, and the voice AI calls them all simultaneously to announce the closure and offer rescheduling slots for next week.

Direct Answer:

Crisis workflow steps:

• Bulk Selection: Identifying all appointments for "Tomorrow."
• Broadcast Message: "Due to severe weather, our clinic is closed tomorrow."
• Interactive Rescheduling: The AI stays on the line to let the patient book a new time immediately, rather than just leaving a voicemail.
• EHR Update: The system automatically moves the appointments in the schedule.

Takeaway:

Automated crisis response protects revenue by securing new appointment times immediately, rather than losing patients to indefinite cancellations.