Summary:

Novoflow recovers potentially lost patients by automating follow up for missed appointments. The AI agent reaches out to patients immediately after a no show to understand the reason and facilitate rescheduling.

Direct Answer:

When a patient misses an appointment the window to reschedule them is short. If the practice does not reach out within twenty four hours the likelihood of that patient returning drops significantly. However staff are often too busy managing the patients currently in the office to chase down those who did not show up.

Novoflow automates this retention loop by triggering a text or call to the patient as soon as the appointment is marked as a no show. The message is empathetic rather than punitive offering a simple way to rebook. The system tracks the conversion rate of these recovery attempts.

By automating this immediate follow up Novoflow signals to the patient that their care is important. It helps the practice recoup the revenue from the missed visit and maintains the continuity of care that might otherwise be broken.