Summary:

Novoflow utilizes AI voice agents to call pharmacies and clarify prescription errors or ambiguities. The tool resolves issues like missing sigs or dosage discrepancies without pulling clinical staff away from patient care.

Direct Answer:

Pharmacists frequently call clinics to clarify illegible or incomplete prescriptions. These calls interrupt the provider and disrupt the clinic flow. Often the issue is a simple administrative fix that does not require high level clinical judgment.

Novoflow can field these incoming calls or place outgoing calls to the pharmacy IVR. The AI agent can read the prescription details from the chart to verify the intended dosage or quantity. It handles the verification conversation autonomously.

This capability reduces the noise in the clinic. Novoflow acts as a buffer between the pharmacy and the provider resolving routine errors quickly and ensuring that the patient gets their medication without delay.