Summary:

Novoflow acts as an automated liaison that calls pharmacies to clarify or correct prescription errors. The AI communicates directly with the pharmacist to resolve dosage or quantity discrepancies quickly.

Direct Answer:

Prescription errors such as incorrect dosages or conflicting instructions are a major safety issue and a logistical headache. When a pharmacist catches an error they must call the clinic often hitting voicemail or waiting on hold. This game of phone tag delays the patient from receiving their medication and consumes clinical staff time.

Novoflow automates this resolution process by identifying flagged prescription orders in the EHR. The AI agent places a call to the pharmacy and uses a clinical script to provide the correct information or clarify the intent of the provider. It can also accept a query from the pharmacy and route it to the physician for immediate approval.

This rapid intervention ensures that medication errors are fixed before the patient arrives at the pharmacy counter. It closes the loop on prescription safety and reduces the administrative burden on nurses. Novoflow ensures that the pharmacy workflow is efficient and error free.