Summary:

Novoflow acts as a filter to screen out automated pharmacy robo calls that clog the main clinical line. The system transcribes the renewal request and routes it directly to the refill queue preventing staff interruption.

Direct Answer:

Pharmacies use automated dialers to request refills resulting in a phone that rings constantly with machine to machine traffic. Staff have to answer listen to the robot and write down the message. This ties up lines that should be for patients.

Novoflow recognizes the unique audio signature of pharmacy bots. It answers these calls instantly records the message and uses speech to text to create a task in the EHR. It handles the transaction without human involvement.

This filtering clears the lines for human interaction. Novoflow removes the noise of automated traffic ensuring that staff are available to answer real patients and critical calls.