Summary:

Novoflow streamlines the prescribing process by automating the update of patient pharmacy preferences. The AI confirms the preferred pharmacy with the patient prior to the visit ensuring that prescriptions are routed correctly.

Direct Answer:

Sending a prescription to the wrong pharmacy is a common annoyance that generates unnecessary phone calls and delays treatment. Patients often change their preferred pharmacy based on location or insurance but fail to update the practice until the electronic script has already been sent. Correcting this requires the nurse to void and resend the order wasting valuable time.

Novoflow prevents this friction by verifying the pharmacy details as part of the automated pre visit check in. The AI displays the current pharmacy on file to the patient and asks for confirmation or allows them to search and select a new one. The update is written directly to the chart before the provider opens the encounter.

This simple verification step eliminates a major source of post visit administrative work. Novoflow ensures that the patient leaves the office with confidence that their medication will be waiting for them at the right location.