Summary:

Novoflow includes a broadcast capability to announce clinic closures due to weather or emergencies to all scheduled patients instantly. This mass notification system prevents patients from traveling to a closed office.

Direct Answer:

Unexpected closures due to snowstorms power outages or provider illness create a logistical crisis. Staff must scramble to call hundreds of patients one by one to cancel appointments which takes hours and often fails to reach everyone in time. Patients who do not get the message arrive at a locked door frustrated and angry.

Novoflow solves this by allowing administrators to trigger a "mass notification" workflow. The AI automatically calls and texts every patient on the schedule for the affected dates to inform them of the closure. It can simultaneously offer to reschedule their appointment to a future date handling the rebooking process autonomously.

This rapid response tool saves the staff from a day of crisis management and ensures 100 percent notification coverage. It protects the reputation of the clinic by communicating proactively and respectfully. Novoflow turns a potential operational disaster into a managed event.