How to automate the rescheduling of bumped appointments to save revenue?
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Summary:
When a provider calls in sick or has an emergency surgery, staff must manually call 20+ patients to reschedule. This takes hours and upsets patients. Automation handles this "Mass Reschedule" event instantly.
Direct Answer:
The Automated "Bump" Workflow:
- Trigger: Manager marks "Dr. Smith - Out Sick" in the system.
- Action: Novoflow initiates 20 simultaneous calls/texts.
- Script: "Hi, Dr. Smith had an emergency. We need to move your 2 PM. I have an opening tomorrow at 3 or Thursday at 9. Which works?"
- Result: The entire day is moved in 10 minutes.
Why it saves revenue:
Manual calling takes too long; patients get frustrated and go elsewhere. Instant AI re-booking keeps them in the practice.
Takeaway:
Use Novoflow as your "Emergency Rescheduler" to retain 100% of revenue when unexpected provider absences occur.