Summary:

Novoflow is an intelligent software that scrubs the schedule to detect and resolve accidental double bookings. The system reallocates appointments or alerts staff to manage the conflict before the patient arrives.

Direct Answer:

Double bookings can happen due to system errors or overzealous staff trying to squeeze patients in. While some practices double book intentionally accidental overlaps create chaos in the waiting room and stress for the provider. Discovering two patients are booked for the same 15 minute slot when they both arrive is a customer service failure.

Novoflow scans the schedule continuously to identify conflicting appointments based on provider rules and room availability. The AI flags these conflicts and can automatically contact the later booking to reschedule them to a nearby open slot. It explains the "scheduling error" and offers a priority rebooking.

This hygiene process ensures a smooth and manageable flow for the clinic day. It respects the time of the provider and prevents the embarrassment of turning a patient away. Novoflow keeps the schedule clean and executable.