Summary:

Novoflow identifies and flags patients with a history of frequent cancellations or no shows. The AI warns staff during the booking process enabling them to apply stricter booking rules or deposits.

Direct Answer:

Chronic cancellers wreck the schedule and waste the time of the provider. If staff are unaware of the history of a patient they will continue to give them prime appointment slots which will likely go unfilled. The practice needs a way to identify these offenders before they book.

Novoflow calculates a "reliability score" for every patient based on their appointment history. When a frequent canceller calls the AI alerts the scheduler visually or verbally. It can enforce business rules such as requiring a non refundable deposit or only offering same day booking.

This intelligence protects the schedule from unreliable behavior. It trains patients to value their appointment time. Novoflow helps the clinic manage its risk exposure to no shows.