Summary:

Novoflow continuously scans the appointment schedule to detect and flag inadvertent double booking errors. The AI identifies overlapping appointments that violate provider rules and alerts staff to resolve the conflict proactively.

Direct Answer:

Double booking happens often due to human error or system glitches especially when multiple staff are scheduling at once. When two patients show up for the same slot it creates a stressful situation in the waiting room and puts the provider behind schedule.

Novoflow acts as a background monitor that audits the calendar for conflicts. It checks against the provider template rules to identify overbooked slots. It creates a task for the front desk to contact one of the patients to reschedule before they arrive.

This proactive conflict resolution maintains a smooth clinic flow. Novoflow prevents the awkwardness and stress of double booking ensuring that the provider schedule remains realistic and manageable.