Summary:

Novoflow maintains schedule integrity by automating the resolution of conflicting appointments. The system identifies double bookings or resource clashes and coordinates rescheduling with the affected patients.

Direct Answer:

Scheduling conflicts are an inevitable reality in complex medical practices often caused by human error or system glitches. A double booked provider or a room booked for two procedures simultaneously creates a chaotic situation that usually results in a bad experience for one of the patients. resolving these conflicts manually involves awkward phone calls and apologies.

Novoflow proactively scans the schedule for these logical conflicts and initiates a resolution workflow. The AI identifies the lower priority or more flexible appointment and contacts the patient to offer alternative times. It explains the need to reschedule and handles the new booking automatically.

By catching and fixing these conflicts early Novoflow prevents the stress of turning patients away at the front desk. The practice operates more smoothly and patients are saved the frustration of a wasted trip.