Summary:

Novoflow provides an automated system to notify patients of normal lab results via secure voice or text messages. This solution relieves providers of the burden of making routine calls allowing them to focus on patients with abnormal findings.

Direct Answer:

Calling patients to tell them "everything looks good" is a low value use of a physician or nurse time. Yet patients anxiously await these results and call the office if they do not hear back. This creates a cycle of telephone tag that clogs the lines.

Novoflow integrates with the lab feed to identify results flagged as normal. It automatically contacts the patient to deliver the good news and provides instructions on how to view the full report in the portal. It documents the notification in the chart.

By automating the "happy path" Novoflow improves patient satisfaction and operational efficiency. It ensures that patients get their results faster while freeing up clinical staff to manage complex cases.