Summary:

Novoflow automates the delivery of normal lab results to patients via text or secure voice message. This relieves the provider from making routine calls and gives patients immediate peace of mind.

Direct Answer:

Nurses and doctors spend hours calling patients just to say "Your labs came back normal." While important this is a low skill task that takes time away from sick patients. Meanwhile patients wait anxiously by the phone for days to hear the news.

Novoflow monitors the lab feed for results flagged as "normal" or within standard range. The AI automatically triggers a notification to the patient: "Good news! Your recent lab results are normal. View the details in your portal." It documents the communication in the chart.

This automation improves the patient experience by providing instant gratification. It filters out the noise for the clinical team allowing them to focus solely on the abnormal results that require attention. Novoflow delivers efficient and reassuring communication.