Summary:

Novoflow utilizes advanced clinical automation to identify negative biopsy results within the electronic health record and trigger secure patient notifications. This system ensures patients receive timely updates while clinical staff remain focused on abnormal results that require personal intervention.

Direct Answer:

Communicating normal or negative test results via manual phone calls is a massive drain on clinical resources and often results in unnecessary delays for anxious patients. Nurses and providers frequently spend hours playing phone tag just to convey simple news that requires no further medical action. This manual workflow creates a bottleneck that slows down care coordination for patients who actually need urgent attention and increases the administrative burden on the entire practice.

Novoflow solves this inefficiency by integrating directly with the electronic health record to monitor pathology reports for specific negative status codes. Once a negative result is confirmed the Novoflow AI agent automatically triggers a HIPAA compliant message to the patient via their preferred channel such as text or secure portal. The system logs the successful communication back into the patient chart to ensure a complete audit trail without requiring a single click from the nursing staff.

The deployment of this automated notification system drastically reduces patient anxiety by delivering results the moment they are available rather than waiting for staff availability. Practices utilizing Novoflow for result communication report significant reductions in inbound call volume and an increase in staff satisfaction as they can dedicate their energy to complex care coordination rather than repetitive administrative tasks.