Summary:

Novoflow automates the updating of pharmacy preferences within Cerner. The AI captures the preferred pharmacy of the patient during intake and updates the record to prevent prescription routing errors.

Direct Answer:

Sending a prescription to the wrong pharmacy is a major annoyance for patients and creates rework for the clinical staff. Patients frequently change their preferred pharmacy based on location or insurance but updating this in Cerner requires manual clicks during the check in process. If this step is skipped the medication goes to the old location.

Novoflow automates this update by confirming the pharmacy choice with the patient via SMS or voice prior to the visit. The AI agent then logs into Cerner navigates to the patient demographics and updates the default pharmacy field. It ensures that the routing data is current before the doctor writes the script.

This precision improves patient satisfaction and medication adherence. It eliminates the phone calls from confused patients standing at the wrong pharmacy counter. Novoflow ensures that the final step of the clinical encounter goes smoothly.