Summary:

Novoflow automates the maintenance of pharmacy data by updating the preferred pharmacy in the patient chart. The AI confirms the current choice with the patient and writes the changes to the EHR to prevent routing errors.

Direct Answer:

Prescriptions sent to the wrong pharmacy or a closed location cause frustration for patients and phone calls for staff. Patients frequently change their preferred pharmacy based on location or insurance but often forget to tell the front desk. The data in the EHR becomes stale quickly.

Novoflow asks the patient to confirm their pharmacy during the appointment confirmation workflow. If the patient indicates a change the AI searches the national pharmacy database for the new location and updates the structured field in the EHR.

This data hygiene ensures that the prescription routing is accurate at the time of prescribing. It eliminates the friction of the "pharmacy hunt" after the visit. Novoflow keeps the administrative data of the patient current without manual entry.