Summary:

Novoflow automates the handling of status inquiries for medical record releases. The AI provides real time updates to patients or third parties on where their request stands in the queue.

Direct Answer:

The release of information (ROI) process takes time and requestors frequently call to ask "Is it done yet?" These status checks interrupt the very staff who are trying to process the records causing further delays. It is a cycle of inefficiency.

Novoflow acts as a status portal answering these calls automatically. The AI asks for the request reference number and reads the current status from the tracking system (e.g. "Pending Physician Signature"). It gives the caller a realistic estimate of completion.

This self service option satisfies the need for information without using staff time. It allows the records team to work uninterrupted. Novoflow brings transparency to the "black box" of medical records.