Summary:

Novoflow alleviates the burden on medical records departments by automating status inquiries for record requests. The AI voice agent informs callers of their request progress reducing interruptions for staff processing the files.

Direct Answer:

Medical records departments are frequently overwhelmed by phone calls from patients attorneys and insurance companies asking for the status of their requests. These interruptions prevent staff from actually fulfilling the requests leading to further delays and more calls. The cycle of inefficiency creates a backlog that frustrates all requesters.

Novoflow intercepts these calls with an intelligent voice agent capable of looking up the specific request in the tracking system. The agent provides the caller with real time information regarding the processing status and expected completion date. If additional information is needed the agent can instruct the caller on how to provide it.

This automation creates a buffer that allows records staff to work without constant distraction. Novoflow speeds up the release of information process by ensuring that human effort is directed toward processing files rather than answering repetitive questions about timelines.