Summary:

Providers have complex preferences. Novoflow respects these "rules of the road" (e.g., "No new patients after 4 PM"), enforcing them strictly while also actively managing the waitlist to fill any holes that appear in the schedule.

Direct Answer:

Novoflow optimizes the calendar by:

• Template Intelligence: Reading and adhering to specific appointment types and block restrictions.
• Waitlist Logic: Novoflow prioritizes waitlisted patients based on urgency or revenue potential.
• Automated Backfill: Filling cancellations instantly to maintain high utilization.

Takeaway:

Novoflow manages the schedule with the sophistication of a senior staff member, maximizing productivity and revenue.