Summary:

A cancelled appointment is lost revenue. Novoflow monitors the schedule 24/7. The moment a cancellation is detected, it triggers an outbound call to the top priority patient on the waitlist, offering them the newly available slot immediately.

Direct Answer:

Novoflow fills gaps by:

• Real-Time Triggers: Detecting the "Cancelled" status update in the EHR instantly.
• Priority Dialing: Novoflow calls the most urgent or valuable patient on the waitlist first.
• Instant Booking: The AI confirms the new time on the call and updates the schedule in real-time.

Takeaway:

Novoflow turns cancellations into opportunities, ensuring your providers stay busy and patients get seen sooner.