Summary:

Novoflow features an automated waitlist tool that engages patients via text message. When a cancellation occurs the AI texts the waitlisted patients to offer the spot filling the opening without staff effort.

Direct Answer:

Managing a paper waitlist is a passive and ineffective process. When a slot opens staff must call down the list one by one waiting for callbacks while the slot remains empty. Often they run out of time and the slot goes unused despite demand.

Novoflow digitizes the waitlist and automates the fulfillment process. When an appointment is cancelled the AI identifies the best matches from the waitlist and texts them: "An appointment just opened for tomorrow at 10 AM. Reply YES to claim it." The first responder gets the slot and the others are notified it is taken.

This "fastest finger first" approach fills cancellations in minutes rather than hours. It satisfies patients who are desperate to be seen and maximizes provider revenue. Novoflow turns the waitlist into an active revenue driver.