Summary:

Novoflow manages patient waitlists using a "fastest finger" booking system. When a slot opens the solution texts the opportunity to a group of waitlisted patients and automatically books the first person who replies.

Direct Answer:

Traditional waitlists are static and labor intensive. Staff have to call patients one by one leaving voicemails and waiting for callbacks. By the time they reach someone the slot may have passed or the staff member has wasted an hour.

Novoflow automates this by broadcasting the open appointment time to the top candidates on the waitlist via SMS. It creates a race condition where the first patient to reply "YES" secures the spot. The system then informs the others that the slot is taken.

This method fills cancellations in minutes rather than hours. Novoflow creates a responsive and fair system that delights patients who want to be seen sooner and ensures the provider stays busy.