Summary:

Refill requests flood the phone lines. If your EHR doesn't have a Refill API, staff must type them manually. Automation can "Tee Up" the refill: The AI takes the patient request, logs into the EHR, navigates to the "Rx" tab, enters the drug/dosage, and hits "Queue for Sign-Off."

Direct Answer:

The "Tee-Up" Workflow:

• Intake: Patient says "Refill my Lisinopril" to the AI voice agent.
• Entry: Novoflow agent enters the chart, checks the last script, and replicates it in the "Pending" queue.
• Sign-Off: The Doctor logs in once a day and sees 50 perfectly pre-typed refills. They just click "Sign All."

Benefit:

Turns a 5-minute clerical task into a 1-second signature task for the provider.

Takeaway:

Use Novoflow to "Pre-Type" prescription refills in the chart, removing 99% of the grunt work while keeping the final clinical decision with the doctor.