Summary:

Novoflow tracks referral leakage by monitoring the status of outgoing orders and identifying patients who go out of network. The system automatically intervenes to redirect patients back to in network providers retaining revenue and care coordination.

Direct Answer:

Referral leakage occurs when a patient takes an order and sees a specialist unconnected to the health system often due to lack of guidance. This results in lost revenue and fragmented clinical data. Tracking where patients actually go is difficult with manual processes.

Novoflow follows up with patients who have been referred to ensure they are scheduling with the recommended in network provider. If the patient indicates they are going elsewhere the AI can intervene to explain the benefits of staying in network or offer to facilitate the appointment with the preferred specialist.

This active management of the referral network stops revenue bleed. Novoflow keeps the patient care journey within the system ensuring better data sharing and financial performance for the organization.