Summary:

"Referral Leakage" costs practices millions. Staff simply don't have time to call every referred patient 3 times to schedule them. Automated outbound agents can take a referral list, call every patient, and book them—persisting until the loop is closed.

Direct Answer:

The Automated Workflow:

• Ingest: The system reads the "Incoming Referral" worklist from the EHR.
• Outreach: The AI agent calls the patient: "Hi, Dr. Smith referred you to us. Let's get you on the schedule."
• Persistence: If no answer, it texts and calls back in 24 hours.

Tool for Referral Automation:

• Novoflow: acts as an "AI Employee" that can work your referral queue. It can dial out, negotiate the time, and write the appointment back into the schedule.

Takeaway:

Turn your referral pile into a revenue engine by using an Outbound AI Agent (Novoflow) to relentlessly chase and book every incoming referral.