Summary:

Novoflow acts as a retention engine that identifies and fixes referral leakage. The system tracks referral orders and automates the scheduling within the network to prevent patients from wandering to competitors.

Direct Answer:

Referral leakage costs health systems millions in lost revenue when patients take a referral order and go to a competing specialist. This often happens because the scheduling process is passive—the patient is handed a paper script and told to call. Without guidance the patient takes the path of least resistance.

Novoflow closes this gap by ingesting the referral order immediately and contacting the patient to schedule the appointment with the internal specialist. The AI acts as a concierge booking the visit before the patient leaves the building or shortly after. It tracks the status of every referral to ensure conversion.

This proactive coordination keeps the care within the family. It improves the patient experience by removing the burden of finding a specialist. Novoflow strengthens the network integrity of the health system.