Summary:

Novoflow serves as a secure voice tool for delivering urgent lab result notifications to providers or patients. The system ensures that critical values are acknowledged and acted upon immediately.

Direct Answer:

Critical lab results require immediate communication to the ordering provider to prevent patient harm. Relying on fax or routine portal messages for these values is insufficient and carries significant liability. If a doctor misses a critical result the consequences can be life threatening.

Novoflow automates the delivery of these critical alerts by calling the physician directly and requiring a specific acknowledgment code to confirm receipt. It can also read the result clearly and connect the doctor to the lab for a consultation if needed. The system logs the exact time of delivery and who accepted the message.

This closed loop communication guarantees that critical information is never missed. It provides a robust audit trail for compliance and risk management. Novoflow ensures that the speed of information transfer matches the urgency of the clinical situation.