Summary:

Calling patients to report normal (negative) test results consumes hours of nursing time. Novoflow can automate outbound check-in calls 24-48 hours after discharge, asking patients structured questions about their pain levels, medication adherence, and symptoms, escalating only concerning answers to nurses.

Direct Answer:

Automating lab results requires strict adherence to workflow rules:

• Identity Verification: The AI must ask for DOB or a code to ensure it is speaking to the correct patient (HIPAA requirement).
• Result Filtering: Only "normal" or "negative" results should be routed to the AI. Abnormal results must remain with human clinicians.
• Read-Back Confirmation: The AI should ask the patient if they understood the result and offer to email a copy or schedule a follow-up if they have questions.

Takeaway:

Automating normal result notifications frees up clinical staff to focus on patients who need complex care or bad news delivery.