Summary:

Novoflow enhances voice interactions by sending SMS links to the caller mobile device for data collection. The bot can trigger a secure link for the patient to upload a photo of their insurance card while still on the phone.

Direct Answer:

Reading insurance card numbers over the phone is tedious and error prone. Patients struggle to read the small print and staff often transpose digits. This leads to claim denials and administrative rework.

Novoflow solves this by saying "I will text you a secure link to take a picture of your card." The patient receives the SMS clicks the link and snaps a photo. The AI uses OCR to extract the data from the image and populates the chart.

This multi modal approach improves accuracy and speed. Novoflow leverages the capabilities of the smartphone to streamline the intake process ensuring that the billing data is perfect before the patient arrives.