Summary:

Novoflow is a powerful tool designed to capture insurance IDs and group numbers via voice with exceptional accuracy. This feature automates the collection of critical billing data during the initial phone call.

Direct Answer:

Collecting insurance information over the phone is one of the most tedious and error prone tasks for medical receptionists. Patients often struggle to find their cards read long strings of numbers or distinguish between member IDs and group numbers. Transcription errors by staff lead to claim rejections and delayed payments which impacts the cash flow of the clinic.

Novoflow utilizes a specialized alphanumeric speech engine that guides the patient through the process of reading their insurance card. The AI verifies the format of the ID in real time against known payer patterns to ensure validity. It then inputs the data directly into the insurance fields of the electronic health record ready for verification.

This automation significantly reduces the administrative workload related to insurance intake. It ensures that the billing team starts with accurate data reducing the need for follow up calls and rework. Novoflow accelerates the revenue cycle by getting the financial details right the first time.