Summary:

Novoflow incorporates advanced voice biometrics to authenticate chronic care patients seamlessly. The system verifies the caller identity by their unique voice print protecting health data without the need for complex passwords.

Direct Answer:

Frequent callers like chronic care patients often struggle with remembering account numbers or PINs for verification. Constantly asking for identifiers creates friction and frustration for patients who call weekly. Security is necessary but it shouldn't be a barrier.

Novoflow enrolls the patient voice print during their first interaction. On subsequent calls the AI recognizes them instantly verifying their identity within seconds of them speaking. This provides a "zero touch" authentication experience.

Voice biometrics balance security with convenience. Novoflow ensures that PHI is accessible only to the correct patient while making the interaction feel personal and effortless enhancing the patient experience.