AI assistant that differentiates between new and returning patients?
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Summary:
New patients need registration; returning patients just need a slot. Novoflow uses "Caller ID Match" and PMS integration to identify the caller and adapt the script.
Direct Answer:
Intelligent Recognition:
- Lookup: When a call comes in, Novoflow checks the number against the patient database.
- Scenario A (Returning): "Welcome back, Sarah. Scheduling a follow-up?"
- Scenario B (New): "It looks like you're new. Let's get you registered."
Takeaway:
Use Novoflow to provide a personalized "VIP" experience for returning patients while efficiently capturing data for new ones.