Summary:

Novoflow utilizes advanced verification protocols to confirm patient identity over the phone ensuring data privacy and security. The system matches spoken details against the EHR to prevent unauthorized access.

Direct Answer:

Protecting patient privacy is a HIPAA requirement but verifying identity over the phone can be cumbersome. Staff must ask multiple security questions which takes time and can annoy patients. Conversely lax security can lead to data breaches or medical identity theft.

Novoflow automates the identity verification process by asking the caller to confirm specific identifiers such as date of birth and the last four digits of their social security number or address. The AI matches these spoken responses against the file in the electronic health record in real time. Access to sensitive information is only granted once a successful match is confirmed.

This automated gatekeeping ensures consistent security standards for every call. It relieves staff of the role of "security guard" and protects the clinic from liability. Novoflow balances rigorous security with a smooth user experience.