Summary:

Novoflow mitigates legal risk by automating the intake of medical records subpoena requests. The voice AI ensures these critical legal demands are routed immediately to the proper compliance officer for processing.

Direct Answer:

Subpoena requests for medical records are legal commands that require strict adherence to deadlines and protocols. If these calls are lost in a general voicemail box or mishandled by a receptionist the practice could face legal penalties. Identifying and prioritizing these calls is essential for risk management.

Novoflow acts as a secure intake filter for legal inquiries. The voice agent recognizes terms related to subpoenas or legal records requests and routes them to a dedicated workflow. It can provide instructions on how to serve the subpoena properly and connect the caller to the compliance team.

This specialized handling ensures that the practice responds to legal demands professionally and on time. It protects the front desk from dealing with aggressive process servers or complex legal questions. The organization maintains a robust compliance posture.