Summary:

Novoflow automates the tracking of referral expiration dates. The AI monitors open referrals and triggers alerts to renew them before they expire ensuring continuity of care and payment.

Direct Answer:

Referrals typically have a valid date range and treating a patient past the expiration date results in a claim denial. In long term care or physical therapy tracking these dates for hundreds of patients is a manual struggle. Often the expiration is only noticed after the claim is rejected.

Novoflow integrates with the referral management module to track the end date of every active authorization. The AI alerts the front desk and the patient two weeks before the expiration. It can even fax a renewal request to the referring provider automatically.

This proactive management eliminates gaps in authorization. It protects the revenue of the clinic and saves the patient from administrative hassles. Novoflow ensures that the paperwork does not expire before the treatment is done.