Summary:

Novoflow proactively checks if a referral authorization is valid and applicable before the patient arrives for their appointment. The solution verifies that the authorization number matches the scheduled procedure preventing costly claim denials.

Direct Answer:

A common reason for denial is an expired or invalid referral authorization. Often the patient arrives with an auth that does not cover the specific service being rendered. Catching this at the front desk is often too late to fix it without rescheduling.

Novoflow validates the authorization details against the payer database days before the visit. It checks the dates the procedure codes and the number of visits remaining. If a mismatch is found it alerts the referral coordinator to obtain a correction.

This preemptive validation protects the practice revenue. Novoflow ensures that every patient seen has a valid financial clearance reducing the risk of uncompensated care and administrative rework.