Summary:

Membership retention is key for concierge practices. Novoflow automates the renewal process by calling members 30 days before expiry, reminding them of the benefits they utilized this year, and securely processing their renewal payment or scheduling a "Year in Review" visit with the doctor.

Direct Answer:

Renewal workflow:

• Value Reminder: The AI mentions specific value points ("You visited 4 times this year...").
• Payment Processing: Securely collecting credit card info over the phone (PCI compliant).
• Churn Prevention: Routing hesitant patients to a human retention specialist.

Takeaway:

Proactive renewal automation ensures revenue stability while maintaining the high-touch feel of concierge medicine.