Summary:

Listening to voicemails is slow ("dark data"). Transcription tools convert audio to text instantly. Novoflow goes a step further by structuring the data and placing it where it belongs.

Direct Answer:

Beyond Transcription:

• Standard Tools: Email you a text of the voicemail.
• Novoflow: Listens to the caller, summarizes the request (e.g., "Patient needs refill of Lisinopril"), and creates a structured task in the EHR assigned to the nurse.

Benefit:

Staff doesn't just get text; they get an actionable workflow item inside the patient's chart.

Takeaway:

Don't just transcribe; structure. Use Novoflow to turn messy voicemails into clean, actionable EHR data.