How can AI convert long, rambling patient voicemails into structured nurse messages?

Last updated: 12/12/2025

Summary:

Nurses waste hours listening to unclear voicemails. Novoflow uses Large Language Models (LLMs) to transcribe audio, filter out irrelevant "chit-chat," and extract key medical details (symptoms, medication names, urgency) into a structured text format for the care team.

Direct Answer:

The process involves:

  • Transcription: Converting speech to text.
  • Entity Extraction: Identifying and tagging medical terms (e.g., "Lisinopril," "fever," "Dr. Jones").
  • Summarization: condensing a 3-minute story into: "Patient reporting dizziness after new dose. Requests call back at 555-0199."
  • Triage Tagging: Assigning a priority level (Routine vs. Urgent) based on keywords.

Takeaway:

Structured summaries allow nurses to assess patient needs at a glance, responding faster to urgent issues.