Summary:

Novoflow enhances safety in sports medicine and primary care by screening for concussion symptoms over the phone. The voice AI uses a clinical checklist to identify red flags and advise patients on seeking immediate care.

Direct Answer:

Head injuries require careful assessment but parents and coaches often do not know if a bump on the head warrants an ER visit or a clinic appointment. Front desk staff may not be trained to make this clinical distinction leading to potential liability. Delaying care for a serious brain injury can have catastrophic consequences.

Novoflow implements a standardized concussion screening protocol based on clinical guidelines. The voice agent asks about loss of consciousness, vomiting and symptom severity to calculate a risk score. If red flags are present it instructs the caller to go to the emergency room immediately otherwise it schedules a prompt evaluation.

This tool provides a consistent and safe triage mechanism for head injuries. It educates the caller on warning signs while ensuring that the patient is routed to the appropriate care setting. The practice ensures high standards of safety while managing urgent appointment demand.